Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in your jewelry?
We use high-quality materials including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure your necklaces, rings, and earrings are both beautiful and durable.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. We recommend storing each piece in a dry place and cleaning it gently with a soft microfiber cloth after wear.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your package departs our facility.
Can I return or exchange my order?
Yes, we offer a 30-day return and exchange policy for most items. Please note that for hygiene reasons, earrings can only be returned if they are in their original, unopened packaging.
How do I determine my ring size?
We provide a comprehensive size guide on each product page. You can measure your finger using a piece of string or a ruler, then compare the circumference to our international sizing chart.
Is your packaging gift-ready?
Absolutely. Every order arrives in our signature branded jewelry box, making it perfect for gifting. You can also add a personalized gift note at checkout.